Jane Coffee and Carlos Eyzaguirre|
New Haven, CT
September 24, 2018
Colleen Fazzino worked tirelessly as our mortgage broker from April 2018 to the end of Aug 2018. We closed on our first home on 8/30/18 with CHFA. Throughout the entire process, Colleen answered every question quickly and kindly, checked in regularly and consistently, and advocated for us throughout the process.
She is an amazing person and a fabulous asset to Norcom. Please let her know how appreciative we are of the dedicated work she completes on a daily basis. She has even kept in touch after our closing and sent us an amortization schedule. We are oh so happy with our forever home, and Colleen was a major part of our journey.
Thank you so much!
Jake Coker did a great job in getting us our loan. Jake went that extra mile to make sure all paperwork was in place before the loan package went to underwriting. With a great partner like Amber, this is a great team.
Aileen Brida was very knowledgeable and very helpful during my loan process. She walked me through step by step and helped get me into my home when another lender almost cost me everything. A BIG thank you to Aileen and her team!
Phil S. (Realtor) |
I've just got to take a minute for a shout out to Domenic and his expert processor Susan at Norcom Mortgage. I've been in the real estate business for over 35 years and in all my time I've never done business with a more dedicated, knowledgable and committed team of professionals than these folks. When they tell you "it's good", it's done! When you have a challenge or like today, a timetable issue they never say "can't", they simply find a way. I couldn't more highly recommend Domenic, Susan and Norcom Mortgage...thank you, you guys are the best!
Jeremy P. |
Colleen, thank you again for all of your help. I really appreciate that you were available for us 24/7 and always jumped right in take care of anything that cropped up. I won't hesitate to recommend you to any friends who are considering purchasing a new home.
If you are looking for a mortgage company and someone that will work for you look no further. Leslie Gatinella at Norcom was a blessing, she answered all and any questions I had. Leslie worked night and day to get my mortgage paper work in order and crossed all the t's and dotted all the I's she did not miss a beat. Leslie always answered my calls and text, if she was unavailable she would get back to me within the same day. If you are looking for a company to treat you as a person and not just another file on their desk, I whole heartily say look no further Leslie Gatinella at Norcom took care of me and I know she will take care of you too! Thank you Leslie.
Greg, thank you so much for helping me purchase my first home. You made the loan process so easy and hassle free. You were always on top of things, and answered all my questions. You fixed the mess that my previous lender made of my loan, and always told me that it wasn't my fault. You were a big part of my journey to purchase my dream home and I thank you for that. My kids and I are so happy in our new home!
Thank you for everything, Liz.
Robert and Erin H. |
I am pleased to write this email because of the recent experience we had purchasing our new home. Typically purchasing a home is one of the most stressful and overall dreadful experiences of your life; however in this case working with Norcom and specifically Richard Tomford it was anything but typical. Throughout our process of buying and selling we had one of the worst real estate agents in Massachusetts; and our attorney was sub-par. This lead to countless hurtles and roadblocks through the way. During the process however we had one person that we could put 100% reliance in from day one and that was Rick. He was compassionate, helpful, and very readily available at any time. He went above and beyond on numerous occasions for us to ensure that everything was taken care of even when others involved in the process did not. It is highly likely that if not for his prompt actions and follow up that we would have not been able to purchase the home that we did. This includes the late nights at Starbucks making sure everything was ready to go prior to closing. We actually stumbled across Norcom and Rick by accident when we were picking up moving boxes from a Craigslist ad, but it turned out to be well worth it and an outstanding overall experience. I believe that Rick is truly a valuable asset to your company and we could not have imagined working with anyone else. If anyone should be looking for a reliable and hardworking mortgage company we will be sending them your way without a 2nd thought.
After a terrible experience with a competing Mortgage company, Dale Ruth at Norcom Mortgage came highly recommended to my wife and I. Dale exceeded her responsibilities as our mortgage planner & treated us like friends. Dale went out of her way continuously to make sure our application went as smooth as possible. We are so greatful to Dale and Norcom for making our dream of owning a home a reality. We just cant say enough good things about Dale and Norcom. We were very lucky to have had her working for us. Norcom Mortgage is fortunate to have such a warm-hearted and hard working employee!
-Happiest Home Owner!
Tonya and Joao Godoy|
We closed on our dream home on November 21 ONLY because of all the hard work from Norcom and Jayne. Sure we had to go through applications, paperwork, etc... But when you purchase one of the most valuable assets in your life some waiting is completely reasonable. Let me tell you what Jayne did for us: After the 2011 October snowstorm (if you live or lived in Connecticut during that storm, you know what I'm talking about it) Jayne put our paperwork in her car and personally drove to Hartford to drop and make sure the lenders had it as fast as possible. Additionally, Jayne personally stopped by several times in our former rental home to discuss details about our home purchase, not to mention the several times she answered to our emails and texts, either on weekdays or weekends. In regards to the fees the attorneys referred by Norcom charged, we believe it was pretty reasonable and their services during closing were excellent. As a matter of fact, we had to use some money deposit into an escrow account (repairs agreed by sellers but not performed) and the attorneys were very helpful getting the repairs done and making sure the repair people were paid. Before, during, and after the closing, Jayne was much more than a broker to us... She was our friend and we recommend Norcom and specifically Jayne to help you with your home purchase in the future.
Steve and Liz Bodurtha|
Just a quick note to thank you for the countless hours (& e-mails!) you spent helping us to buy our first home... I am not exaggerating when I say that Liz and I would not have been able to make our dream a reality had it not been for you. Your willingness to explore all options, to anticipate the unexpected, and, above all, your seemingly tireless patience with two novice home-buyers did not go unnoticed or unappreciated! In a sense, it will be odd not to be in daily contact with you! I certainly hope the folks at Norcom know what an asset they have in you (I will be sure to let them know!)...because you truly went above + beyond in our case. I wish you the best and thanks again for helping us reach this milestone.
All the best,
Steve + Liz Bodurtha
East Hartford, CT
Just did my mortgage re-finance with Norcom - what a nice smooth process with you guys (Rick Tomford)!!
Lynn was very honest with me and worked with me to fit me for a loan that I was comfortable with. She was helpful and patient with me and my lack of the mortgage business. I couldnt be happier with Norcom or my new HOME!
Overall extremely happy with Norcom Mortgage. Everyone was very helpful and answered any questions I had.
Mary helped get my family and I the loan that best fit our needs. Very happy with Norcom.
I had an exceptional experience with Norcom Mortgage. Greg was my Mortgage Consultant and walked me through every step along the way. I cant believe I am a home owner! I will recommend Greg and Norcom Mortgage to all my family and friends!
Julie and Garrett Kulp|
Thank you so much for everything that you [Dee] and Allen did for us! We are now living in the home of our dreams. You helped to make the process so much less stressful! We are still in the process of cleaning and unpacking but it feels great to have space to organize and put things.
Thank you again for everything you did for us!
Julie and Garrett
Definitely a great company. James was extremely knowledgeable and very helpful. He did a lot of work for me to get my kids and husband into our dream home. Thanks very much!
I want to thank you for all you hard work, I would recommend you to every veteran that I know I feel I am the most difficult customer you could of ever of worked with. A bankruptcy chapter 7 only 13 months out of discharge, me wanting everything TODAY/NOW. You stayed in touch with me through thick and thin via text and cell phone all times of the day even on weekends. You got me a pre approval you got me an approval through my mortgage company and than we hit a whole in the road the VA denied me for not being out of chapter 7 for a full 24 months they denied me 3 times and finally with your good work you finally got me an approval and we closed 2 days later. Everyone says how long VA loans take and with all my issues I expected a long wait BUT no you had me closed within 3 weeks of my accepted offer this seems to be a record in my eyes. Kristen Walther is an amazing person to work with and I hope many veterans follow in my steps and use her and her business!
Rob Neighbours was our loan officer on a recent home purchase and I just wanted to take a minute to share our experience with you. In the past five years I have purchased two homes both times using Norcom for the mortgage. The first time I worked with Phil DeFronzo. This most recent time working with Rob topped what was already a fantastic track record. Rob was extremely responsive to emails and phone calls always going above and beyond in the answers to our inquires. He went to great lengths to lock us into an excellent interest rate and be an advocate for our needs. Truthfully, Norcom was the most efficient entity we dealt with during the entire home buying process. We have recommended Rob and Norcom to a several friends and family and do so with absolutely no hesitation. Please recognize him as appropriate, and keep up the good work!
My husband and I just finished closing on our refinance. We chose James Morin as our mortgage representative due to his well respected reputation in the industry. The entire process was flawless. We could not have been more pleased with James’ expertise and honesty when thoroughly explaining our interest rate and mortgage options. He was extremely efficient and truly made our refinance a top priority. We highly recommend James and will happily do business with James again. Thank you!
- Happy Homeowner
The pleasure was all mine. I had originally told Jesse the nightmare experiences I've had with [other banks] discussing mortgages and refinancing, and he recommended you in a heartbeat telling me that hands down you'll take care of us. And you did exactly that - this has been nothing but a hugely positive experience and I can't thank you enough for getting it done for us and the way you work.
I will absolutely be recommending you to family and friends, including one other friend I know was in the same position as me that will hopefully follow-up with you in the coming weeks.
Charlie, Charlie, Charlie!!! --- a WHOLE WEEK in the new home! I can't ever thank you enough!!!!!!!!! It is amazing, and scary as Hell....but we are loving it. I will feel so much more comfortable after I make my first mortgage payment and see a month's worth of utility bills paid with food on the table. You and Jack have been incredible. Please know I am telling the World and will be sending all I know in both your directions, and if I can ever help you in any way -- even if it is simply acting as a reference to a potential client, feel free to reach out.
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